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Return / Article was delivered with a defect or incomplete

Return Conditions

Within the period of 30 days you may return the items. When the delivered items are not returned within 30 days of receipt, the items will be considered as accepted by recipient.

We only accept returned items which:
  • are sent in their original and undamaged packaging
  • are undamaged and not used
  • have been labeled with a return label

  • If all returned articles haven't been used and are not damaged, and if all articles were returned correctly and on time, The Little Green Bag will refund the money (excluding delivery costs and gift wrapping service costs). Refund will be completed within 30 days after receipt of the returned items.

    Instructions

    Ordered with account
    Sign in onto your account. Go to 'return' in your account and start the return process and indicate which items you wish to return. Follow the instructions as stated on the website.

    When the return process has been completed, you will receive an email. This email contains:

  • a return label;
  • a return number for your return parcel;
  • a CN23 form (a customs form);
  • and the instructions 'how to return from the United Kingdom'.

  • Affix the return label on the outside of the parcel and write down the return number on our return form. Please fill in the CN23 form completely and hand over the package to Royal Mail.

    If you do not fill in the CN23 form, customs fees will be charged.

    Ordered as guest
    If you do not have an account, go to www.thelittlegreenbag.com/return-without-account/ and follow the on-screen instructions. Note: an exchange is not possible.

    Please keep the receipt of the return shipment untill you receive an email from The Little Green Bag, stating that your return parcel has been delivered. In case we have any questions regarding your return parcel, we may ask you for this receipt to be able to investigate the status.

    The warehouse is located here:
    The Little Green Bag
    Jan van Galenstraat 63
    3115 JG Schiedam
    The Netherlands


    TAX code: NL854573148B01


    Costs return parcel

    After above information, we would like to inform you that the return costs of €17.50 (just over £15) will be deduct from the amount to be refunded. These costs are always calculated for a return shipment. If you do not use the return label and CN23 to return, all return costs and extra customs fees are for the customer.

    Any costs which have been made for the gift wrapping service will not be refunded with a returning item.

    Article is not to my liking

    If all returned articles haven't been used and are not damaged, and if all articles were returned correctly and on time, The Little Green Bag will refund the money (excluding delivery costs and gift wrapping service costs). Refund will be completed within 14 days after receipt of the returned items. In case an order has been (partially) paid with a gift card code from The Little Green Bag, you will receive a gift card from The Little Green Bag again.

    Article was delivered with a defect or incomplete

    In case you have received a damaged item or the wrong item was delivered, please first contact our customer service within 7 days by filling out our contact form. Always enclose a photo of the problem when sending an email. We would also like to receive your invoice number. It is not needed to start a return process in your account.